Shift Managers

About the role

A McDonald’s Certified Swing Manager oversees daily restaurant operations during assigned shifts, ensuring the restaurant operates safely, efficiently, and in full alignment with McDonald’s brand standards.

Responsibilities

• Directs crew members, assigns positions, and manages floor operations to deliver an exceptional customer experience across all channels.
• Maintains speed of service, order accuracy, food quality, and hospitality to ensure every guest receives fast, friendly, and accurate service.
• Enforces food safety procedures, proper handwashing, time and temperature controls, equipment maintenance, and cleanliness standards.
• Manages labor deployment to support sales volume while controlling costs.
• Monitors waste, completes product counts as required, and protects company assets by following cash-handling and security procedures.
• Trains and coaches crew members on procedures, service behaviors, and brand standards.
• Communicates effectively with the General Manager and other leadership team members regarding shift performance, staffing needs, equipment issues, and customer concerns.

Qualifications

The role requires a high school diploma or equivalent, along with McDonald’s Certified Swing Manager certification. Previous experience in a fast-paced, customer-facing environment is preferred.

Skills

• Strong leadership and coaching skills
• Effective communication and problem-solving abilities
• Ability to manage multiple tasks and prioritize responsibilities
• Knowledge of McDonald’s brand standards and food safety practices

Benefits

McDonald’s offers competitive benefits including health insurance, retirement plans, paid time off, and opportunities for professional growth and advancement.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Shifts are typically 8 hours long, Monday through Friday, with varying start times based on business needs.