Shift Manager - (RT59)

About the role

Shift Managers at RaceTrac lead by example, empowering team members, and making every guest feel welcome. This role plays a critical role in supporting store operations, driving performance, and developing future leaders.

Responsibilities

• Lead a Winning Team on Your Shift
• Set the tone with a cheerful, can-do attitude that motivates your team
• Provide clear direction and step in to assist with food service, stocking, cleaning, or cash handling
• Coach team members in real-time, offering guidance and support during every shift
• Address guest concerns with empathy and professionalism, escalating when necessary
• Drive Operational Excellence
• Train and guide your team to meet RaceTrac’s guest service, food safety, and cleanliness standards
• Ensure proper execution of inventory, vendor check-in, and promotional communication
• Oversee key store processes including write-offs, cash wrap, and compliance documentation
• Lead shift change communication and ensure team alignment throughout the day
• Model Communication & Accountability
• Effectively relay important updates from the leadership team to shift associates
• Monitor task completion and provide immediate feedback to drive results
• Support a team culture rooted in accountability, respect, and teamwork
• Proactively step in during busy times or challenges—showing your team what great leadership looks like

Requirements

• 2–3 years of work experience (retail, restaurant, or food service preferred)
• 1+ years of leadership or supervisory experience (preferred)
• Comfort in fast-paced, high-volume, guest-focused environments
• Ability to follow through on tasks and coach others to do the same
• Strong communication and team building skills

Qualifications

• High School Diploma or GED (in progress or completed)
• Ability to lift up to 50 lbs. and perform physical tasks without frequent breaks
• Willingness to obtain and maintain required permits (food handlers, alcohol server, etc.)

Skills

• Effective communication and coaching skills
• Team management and leadership abilities
• Operational excellence and process improvement
• Guest service and food safety knowledge

Benefits

• Competitive pay and shift-based incentives
• Career growth opportunities
• Leverage leadership development and hands-on training
• Flexible scheduling to support work-life balance
• A fast-paced, people-first environment
• Complete benefits package - including medical, dental, vision, 401(K), paid time off (PTO), and more!

Pay

• Competitive pay and shift-based incentives

Schedule

• Flexible scheduling to support work-life balance

Benefits

• Complete benefits package - including medical, dental, vision, 401(K), paid time off (PTO), and more!