Shift Manager - (RT437)

About the role

At RaceTrac, our Shift Managers set the tone for success - leading by example, empowering team members, and making every guest feel welcome. If you’re a hands-on leader who thrives in a fast-paced, team-oriented environment, this is your chance to step up and make an immediate impact. You’ll play a critical role in supporting store operations, driving performance, and developing future leaders - one shift at a time.

Responsibilities

• Lead a Winning Team on Your Shift: Set the tone with a cheerful, can-do attitude that motivates your team; provide clear direction and step in to assist with food service, stocking, cleaning, or cash handling; coach team members in real-time, offering guidance and support during every shift; address guest concerns with empathy and professionalism, escalating when necessary.
• Drive Operational Excellence: Train and guide your team to meet RaceTrac’s guest service, food safety, and cleanliness standards; ensure proper execution of inventory, vendor check-in, and promotional communication; oversee key store processes including write-offs, cash wrap, and compliance documentation; lead shift change communication and ensure team alignment throughout the day.
• Model Communication & Accountability: Effectively relay important updates from the leadership team to shift associates; monitor task completion and provide immediate feedback to drive results; support a team culture rooted in accountability, respect, and teamwork; proactively step in during busy times or challenges—showing your team what great leadership looks like.

Requirements

• 2–3 years of work experience (retail, restaurant, or food service preferred)
• 1+ years of leadership or supervisory experience (preferred)
• Comfort in fast-paced, high-volume, guest-focused environments
• Ability to follow through on tasks and coach others to do the same
• Strong communication and team building skills
• High School Diploma or GED (in progress or completed)
• Ability to lift up to 50 lbs. and perform physical tasks without frequent breaks
• Willingness to obtain and maintain required permits (food handlers, alcohol server, etc.)

Benefits

• Competitive pay and shift-based incentives
• Career growth opportunities – many of our General and Co‑Managers started as Shift Managers!
• Leadership development and hands‑on training to sharpen your skills
• Flexible scheduling to support work‑life balance
• A fast‑paced, people‑first environment where your leadership matters
• Complete benefits package – including medical, dental, vision, 401(K), paid time off (PTO), and more!