Shift Manager - (RT122)

About the role

Shift Managers at RaceTrac set the tone for success—leading by example, empowering team members, and making every guest feel welcome. You’ll play a critical role in supporting store operations, driving performance, and developing future leaders in a fast-paced, team-oriented environment.

Benefits

• Competitive pay and shift-based incentives
• Career growth opportunities—many General and Co-Managers started as Shift Managers
• Leadership development and hands-on training
• Flexible scheduling to support work-life balance
• Complete benefits package including medical, dental, vision, 401(K), paid time off (PTO), and more

Responsibilities

• Lead a winning team on your shift:
  • Set the tone with a cheerful, can-do attitude that motivates your team
  • Provide clear direction and assist with food service, stocking, cleaning, or cash handling
  • Coach team members in real-time, offering guidance and support during every shift
  • Address guest concerns with empathy and professionalism, escalating when necessary
• Drive operational excellence:
  • Train and guide your team to meet RaceTrac’s guest service, food safety, and cleanliness standards
  • Ensure proper execution of inventory, vendor check-in, and promotional communication
  • Oversee key store processes including write-offs, cash wrap, and compliance documentation
  • Lead shift change communication and ensure team alignment throughout the day
• Model communication and accountability:
  • Effectively relay important updates from the leadership team to shift associates
  • Monitor task completion and provide immediate feedback to drive results
  • Support a team culture rooted in accountability, respect, and teamwork
  • Proactively step in during busy times or challenges to demonstrate leadership

Requirements

• 2–3 years of work experience (retail, restaurant, or food service preferred)
• 1+ years of leadership or supervisory experience (preferred)
• Comfort in fast-paced, high-volume, guest-focused environments
• Ability to follow through on tasks and coach others to do the same
• Strong communication and team-building skills

Qualifications

• High School Diploma or GED (in progress or completed)
• Ability to lift up to 50 lbs. and perform physical tasks without frequent breaks
• Willingness to obtain and maintain required permits (food handlers, alcohol server, etc.)