Shift Manager (Retail/Gas) - Fort Riley - Forsyth

About the role

As a Shift Manager, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on store sales goals as well as customer engagement.

Responsibilities

• Promote a positive team and customer centric culture
• Lead a culture of accountability through clear expectations
• Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
• Ensure customers have an extraordinary experience while shopping
• Greet every customer with eye contact and smile in your authentic way
• Assist in planning, managing and directing retail store operations
• Assist in establishing financial goals to maximize sales, profit, SSR, productivity, turns and inventory
• Evaluate and enhance customer service and customer satisfaction
• Supervise, train, develop and schedule associates for current positions and future growth
• Maintain compliance, as applicable, in loss prevention, accounting, money transfers, internal controls, environmental issues and EPA/environmental agencies/organizations policies, procedures, rules and regulations
• Create schedules that align with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors
• Quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world
• Perform other duties as assigned

Qualifications

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge
• Able to lead teams to meet organizational objectives
• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• One year of retail experience in retail store operations within the last two years is required
• Previous retail supervisory experience preferred
• Fuel Management Compliance within 3 months of assuming position

Schedule

Shift availability: Mon - Fri 0630-2130, Sat-Sun 0800-2130. Extended duty hours / varying work schedules, shift work, 24/7 365 days/year.

Pay

Salary minimum $20.60, salary maximum $34.46. Shift differential/holiday pay available.

Benefits

• Flexible scheduling
• Comprehensive medical, dental, life and disability insurance
• Paid time off
• Traditional pension and 401K plan to qualifying associates
• Access to the base and its facilities
• Mass Transit program
• Status as an employee of the Exchange