SHIFT MANAGER - HOTEL VALET

About the role

Assisting in the management of team members including, being an integral part of the hiring, training, coaching and counseling processes, to ensure that performance standards are met.
Assisting in the planning and directing of special event activities, as well as coordinating with other managers and directors as required.
Responding to and resolving any guest or visitor complaints, vehicle claims and service discrepancies.
Maintaining constant communication with property management, site manager, customers, and guests.
Keeping Site Manager abreast of any management concerns in a timely and efficient manner and resolving issues as quickly as possible in their absence.
Directing valet operations ensuring a smoothly running operation.
Assisting with employee schedules, timecard approval and payroll.

Responsibilities

Shift Manager is responsible for assisting in the management of team members including, being an integral part of the hiring, training, coaching and counseling processes, to ensure that performance standards are met.
Effective communication is vital for the Shift Manager role. They must maintain constant communication property management, site manager, customers, and guests.
Family: The Shift Manager should embody this core value by treating all individuals with respect, empathy, and courtesy, creating a warm and welcoming atmosphere.
Exceptional Service: Our commitment to exceptional service is non-negotiable. The Shift Manager must go above and beyond to exceed guest expectations, assisting with luggage, providing directions, and offering assistance whenever needed.
Profitability: The Shift Manager is responsible for overseeing many parts of a location’s operation.

Requirements

• Bachelor’s degree preferred, but not required.
• Must possess supervisory experience.
• Must be willing to work a flexible schedule.
• Must have and maintain a valid driver’s license.
• Must be able to drive a manual transmission vehicle.
• Demonstrate exceptional oral and written communication skills.
• Knowledge of and working skills in Microsoft Office Suite.
• Able to work in a high-energy environment, handle multiple tasks, and work within time constraints.

Qualifications

• To work at our company, you should possess the following experience and attributes:

Skills

• Supervisory experience.
• Flexible scheduling ability.
• Valid driver’s license with manual transmission vehicle.
• Exceptional communication skills.
• Working knowledge of Microsoft Office Suite.
• Ability to work in a high-energy environment.
• Handle multiple tasks and work within time constraints.

Benefits

• Medical, dental, vision, life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts for full-time, eligible employees.
• 401(k) for full-time employees.
• Vacation/sick leave for full-time and part-time employees.
• Holiday leave for full-time and part-time employees.
• Discount programs.

Pay

$26.00 - $27.00 per hour

Schedule

Flexible schedule