Shift Manager - Franchise - Eastpoint Drive Thru (Baltimore, MD)

About the role

The Shift Manager assists the management team by ensuring guest satisfaction and overall restaurant performance on each and every shift. They are the "Every Shift" Leader! This position reports to the Assistant Manager or General Manager and supervises the restaurant employees.

Responsibilities

• Assist in managing the restaurant to ensure guest satisfaction and overall restaurant performance.
• Supervise restaurant employees during their shifts.
• Ensure compliance with all company policies and procedures.
• Handle customer complaints and resolve issues promptly.
• Manage inventory levels and food preparation processes.
• Conduct training sessions for new employees.
• Perform other duties as assigned.

Requirements

• Motivated, service-oriented employee with a high school education or GED.
• Valid driver's license.

Qualifications

• Experience in a fast-paced environment preferred.
• Strong communication and interpersonal skills.
• Ability to work flexible hours including weekends and holidays.

Skills

• Customer service skills.
• Time management and organizational skills.
• Problem-solving abilities.

Benefits

Not specified.

Pay

TBD

Schedule

TBD