Shift Manager - Franchise - Brandywine Drive Thru (Brandywine, MD)

About the role

The Shift Manager assists the management team by ensuring guest satisfaction and overall restaurant performance on each and every shift. They are the "Every Shift" Leader! This position reports to the Assistant Manager or General Manager and supervises the restaurant employees.

Responsibilities

• Assist in managing the restaurant to ensure guest satisfaction and overall restaurant performance.
• Supervise restaurant employees to ensure they provide excellent customer service.
• Ensure compliance with all company policies and procedures.
• Handle guest complaints and resolve issues promptly.
• Manage inventory levels and order supplies as needed.
• Perform other duties as assigned by management.

Requirements

• Motivated, service-oriented employee with a high school education or GED.
• Valid driver’s license required.

Qualifications

• Experience in a fast-paced environment is preferred.
• Strong communication and problem-solving skills.
• Ability to work flexible hours including weekends and holidays.

Skills

• Customer service skills
• Time management
• Inventory management
• Problem-solving

Benefits

Our benefits package includes health insurance, retirement plans, paid time off, and more.

Pay

Competitive hourly wage based on experience.

Schedule

Flexible schedule to accommodate restaurant operations.