Shift Manager-Franchise - 9727 - W. Jefferson Blvd-Ft Wayne, IN (Fort Wayne, IN)

About the role

The Shift Manager assists the management team by ensuring guest satisfaction and overall restaurant performance on each and every shift. They are the "Every Shift" Leader!

Responsibilities

• Supervise restaurant employees during their shifts.
• Ensure guest satisfaction and overall restaurant performance.
• Assist in managing the restaurant to meet operational goals.
• Oversee the preparation and service of food and beverages.
• Handle customer complaints and resolve issues promptly.
• Manage inventory levels and ensure proper stock rotation.
• Conduct training sessions for new employees.
• Follow all company policies and procedures.

Requirements

• A high school diploma or equivalent.
• A valid driver's license.
• Experience in a leadership or supervisory role preferred.
• Service-oriented attitude and strong interpersonal skills.
• Ability to work flexible hours including weekends and holidays.

Qualifications

• Proven ability to manage multiple tasks simultaneously.
• Strong organizational and time management skills.
• Excellent communication and problem-solving abilities.
• Ability to work independently and as part of a team.

Skills

• Customer service skills.
• Leadership and supervisory skills.
• Time management and multitasking skills.
• Inventory management skills.
• Problem-solving and decision-making skills.

Benefits

We offer a comprehensive benefits package including health insurance, retirement plans, paid time off, and more.

Pay

Competitive hourly wage based on experience and qualifications.

Schedule

Flexible schedule with potential for evening and weekend shifts.