Shift Manager - CHANDLER

About the Role

Shift Managers are the operational leaders who drive our business daily. As Manager-on-Duty, you are accountable for driving onsite culture, team performance, safety, service execution, and the overall guest experience. This role is ideal for leaders who thrive in fast-paced environments, enjoy developing people, and are looking for a clear pathway into higher-level operational leadership. Shift Managers rotate through defined areas of responsibility to build well-rounded leadership, business, and operational skills.

Responsibilities

• Own daily shift execution, including staffing, business flow, safety, and service standards
• Serve as Manager-on-Duty, resolving guest and team issues with confidence and discretion
• Ensure smooth shift transitions through clear communication and follow-through
• Execute opening and closing procedures and maintain operational readiness
• Lead, coach, and hold team members accountable to operational standards
• Provide shoulder-to-shoulder coaching and celebrate and recognize team members
• Support training completion and promote a culture of engagement and accountability
• Model company values and enforce policies and procedures
• Proactively identify safety risks and address issues immediately
• Ensure consistent execution of brand and cleanliness standards

Rotational Leadership Focus Areas

To support leadership development, Shift Managers rotate through the following focus areas:

• People & Staffing Leadership – Scheduling, onboarding support, attendance tracking, performance documentation, and training compliance
• Sales & Training Leadership – Team training, coaching sales behaviors, certification support, and identifying development gaps
• Operations & Tunnel Leadership – Site cleanliness, equipment readiness, preventive maintenance coordination, and lot organization

Requirements

• At least 18 years of age
• High school diploma or GED
• Minimum 1 year of supervisory or customer-service experience
• Retail, hospitality, or car wash experience preferred
• Demonstrated ability to lead teams, make decisions, and drive results
• High integrity and professionalism
• Strong communication and problem-solving skills
• Ability to motivate, coach, and hold others accountable
• Comfort working outdoors in all weather conditions
• Energy, adaptability, and a hands-on leadership style

Physical Activity

• Prolonged periods of standing and walking
• Manual tasks and operating equipment
• Stamina and endurance throughout the shift

Benefits

• Medical / Dental / Vision coverage
• STD, LTD, and Life Insurance Options
• 401(k) eligibility with company match
• Free unlimited car washes
• Accrued vacation time
• Sick time in accordance with state law
• Tuition reimbursement