Shift Manager, Cage-Ex

Location: Henrico, VA 23228

About the role

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and includes several brands across Virginia, such as Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, Roseshire Gaming Parlor, and Virginia Horseplay. CDG promotes an inclusive, fun workplace that values diverse perspectives, continuous learning, collaboration, and mutual respect.

Responsibilities

• Supervise and lead a team of Players Club Representatives, providing leadership, guidance, and resources to achieve objectives.
• Analyze daily operations—including cash reconciliation accuracy—to maximize efficiency while maintaining high guest‑service standards.
• Manage daily cash activities (cash reconciliation, vault management, cashiers’ operations) to ensure financial data integrity.
• Oversee implementation and maintenance of cash‑management systems (currency counters, coin sorters, EFT terminals) and identify technology enhancements.
• Assist property leadership in developing and implementing policies and procedures that optimize operational efficiency and guest satisfaction.
• Notify leadership of low inventory, recommend actions, support budget compliance, and report concerns.
• Act as Player Services Manager in the absence of a full‑time manager.
• Review, coach, and document subordinate work to ensure adherence to management standards.
• Maintain contact with Security, Surveillance, Revenue Audit Agents, and the bank to locate variances and ensure proper handling of monies.
• Prepare daily reports on player‑services activity, including cash counts, variances, and transaction volumes.
• Assist with regulatory and internal‑control audits, research findings, follow up on corrective actions, and recommend policy or procedural changes.
• Adjust daily schedules according to business levels to meet department objectives, standards, and guidelines.
• Monitor overall company activities relative to departmental operations to ensure integration of company needs.
• Resolve customer‑relations issues beyond staff authority in an equitable manner.
• Ensure compliance with all gaming regulations, internal controls, and anti‑money‑laundering (AML) policies.
• Promote and demonstrate superior customer service in line with department and company standards.
• Assist Player Services Representatives with daily tasks efficiently.
• Maintain thorough knowledge of special events, promotions, advertising campaigns, and community events, including marketing event execution.
• Become an expert in the player‑tracking system software.
• Function as a Main Banker or Cashier/Teller as needed.
• Ensure proper staffing for OTB locations per VRC requirements and process OTB taxable wins as required.
• Perform other duties as assigned.

Required Skills and Abilities

• Demonstrated management and leadership skills in cash operations.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer‑service abilities.
• Exceptional organizational skills and attention to detail.
• Knowledge of cash‑handling procedures, financial controls, and regulatory requirements.
• Understanding of gaming regulations, compliance requirements, and best practices.
• Proficiency with Microsoft Office Suite and cash‑management systems.

Education and Experience

• High school diploma or equivalent (required).
• 1+ year of progressive experience in high‑volume cash operations.
• A combination of education and experience may be considered.
• Must obtain and maintain a valid Virginia Racing Commission License.

Physical Requirements & Working Conditions

• Frequent standing, walking, sitting, and use of hands to handle objects, tools, or controls.
• Ability to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.
• May be required to lift and/or move up to 25 lb.
• Work may include long hours, nights, weekends, and holidays.
• Noise level typically moderate to loud; environment may include crowds, flashing lights, and smoke.
• Reasonable accommodations may be made for individuals with disabilities.

Pay

$50,000 per year

Schedule

Work may require long hours, including nights, weekends, and holidays.