Shift Manager, Beverage

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming, and hospitality destination features a $1.5 billion expansion completed in 2019, including 1,271 upscale guestrooms, a 42,000 square-foot Rock Spa® & Salon, a 13.5-acre recreational lagoon, 19 dining outlets, 20 bars and lounges, a 3,100-slot gaming floor, 195 table games, a 45-table poker room, 120,000 square feet of meeting and convention space, and a 7,000-person Hard Rock Live entertainment venue. Located on 87 acres of the Hollywood Seminole Reservation, the resort is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami.

Responsibilities

• Act as the Food and Beverage Manager on Duty (MOD) during evening and late-night shifts, serving as the key liaison between the division and casino/hotel operations.
• Ensure consistency of service through implementation of policy and procedure, training, certification, recognition, and discipline of all evening food and beverage staff.
• Oversee the planning and operation of all VIP Room II functions.
• Gather and track guest feedback on food and beverage offerings to substantiate suggested changes and enhancements.
• Lead productivity initiatives by auditing weekly schedules and establishing a realistic zero-based staffing guide.
• Implement and monitor food and beverage control systems, revising as necessary.
• Assist in organizing and operating food and beverage outlets in accordance with approved standards, budgetary limitations, policies, and procedures.
• Support the development and implementation of the Food and Beverage department’s yearly budgets, capital FF&E, and capital projects.
• Direct and oversee the day-to-day activities of all food and beverage outlets.
• Maintain knowledge of Seminole Hard Rock Hotel & Casino’s policies, procedures, and operations.
• Promote positive public and employee relations at all times.
• Maintain a clean, safe, and hazard-free work environment within the area of responsibility.

Requirements

• High School diploma, GED, or equivalent required; Associate’s or Bachelor’s Degree in a related discipline preferred.
• Minimum of 1 year of food or beverage management experience required, or an equivalent combination of education and experience.
• Proficient knowledge of Microsoft Office, Excel, and Word.
• Experience in high-volume beverage operations preferred.
• Experience in a casino and/or hotel environment preferred.
• Team-oriented with a strong ability to work with and assist people.
• Able to exercise independent judgment.
• Articulate with a professional appearance and demeanor.
• Punctuality and ability to meet deadlines is critical.

Work Environment

• The department operates 24 hours a day, 7 days a week; must be able to work any shift, including evenings and late nights.
• May be exposed to casino-related environmental factors, including secondhand smoke and excessive noise.
• Prolonged periods of standing and walking.
• Frequent physical demands, including standing, walking, handling objects, reaching, talking, hearing, and lifting up to 50 pounds.
• Requires close, distance, color, and peripheral vision, as well as depth perception and the ability to adjust focus.
• Fast-paced, hectic, and often crowded and noisy environment with constant exposure to the general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Benefits

• Medical, Dental, Vision, and Life Insurances.
• 401K retirement plan.
• Paid time off.
• Annual bonus opportunity.
• Additional benefits available; visit www.gotoworkhappy.com/benefits for the full list.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check, which may include a credit check and criminal background check. The Company gives preference in all employment practices to Native Americans, with first preference to members of the Seminole Tribe and second preference to members of other federally recognized Native American Tribes who meet the job requirements.