Shift Manager

About the Role

McDonald's restaurants are driven by a team of leaders that include Shift Managers, Department Managers and General Managers. We are looking for dedicated hospitality management professionals with a passion for leadership to join one of our 11 locally owned and operated restaurants. We provide great training and development, but there are some skills you need to bring with you.

Responsibilities

• Manage restaurant controls such as labor cost, inventory, and cash procedures on a daily basis
• Follow and enforce all restaurant safety and security policies and procedures
• Coach and follow-up on crew to ensure excellent operations
• Assist in continuing growth and development of employees inside the restaurant
• Support the General Manager with setting and achieving store goals
• Successfully manage a department such as Kitchen, People or Guest Services
• Create and complete goals for individual department
• Assist with quality hiring, staffing and retention

Requirements

Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers. Shift Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald's standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.

Key Areas of Focus

• Food Safety
• Internal Communication
• Inventory Management
• Daily Maintenance and Cleanliness
• Managing Crew
• Quality Food Production
• Exceptional Customer Service
• Safety and Security
• Scheduling
• Training

Qualifications

• Previous leadership experience preferred, ideally within a restaurant, retail or hospitality environment
• Positive team player with a flexible schedule
• Passion to work in a fast-paced McDonald's environment
• Must be 18 years or older to be a manager