Shift Manager

About the role

Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience. They provide leadership to crew and other managers during a shift to maintain high standards of Quality, Service, and Cleanliness. Shift Managers handle various tasks such as shift planning, performance monitoring, safety and security oversight, and communication with the next Shift Manager.

Responsibilities

• Plan and monitor shifts to ensure customer satisfaction.
• Ensure compliance with McDonald’s standards for Quality, Service, and Cleanliness.
• Oversee safety and security measures during shifts.
• Communicate effectively with the next Shift Manager to prepare them for their shift.
• Meet and exceed targets set for the shift.
• Support Department goals by managing inventory, maintaining cleanliness, and training staff.
• Manage crew and handle scheduling.
• Ensure food safety protocols are followed.

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting.
• A positive attitude and ability to work in a fast-paced environment.
• Flexibility with a schedule to accommodate the demands of the job.
• Ability to communicate effectively and manage a team.
• Must be 18 years or older to apply.

Qualifications

While not specified, candidates should possess the necessary skills and experience to perform the listed responsibilities effectively.

Skills

Effective communication, leadership, problem-solving, and multitasking skills are essential.

Benefits

Includes 15-25 days paid vacation, 10 paid holidays, and an 8-week sabbatical every 10 years. Also includes educational opportunities through Archways to Opportunity, medical, dental, and vision coverage, pre-tax flexible spending accounts, short- and long-term disability, life, and accident insurance, paid leaves of absence, service awards, employee resource connection, adoption assistance, matching gifts program, and more.

Pay

Competitive pay is offered.

Schedule

Shifts are typically scheduled based on the needs of the restaurant and the individual’s availability.