Shift Manager

About the role

The role involves leading shifts every week to ensure customers receive a fast, accurate, and friendly experience. Shift Managers are responsible for various tasks such as planning for each shift, monitoring performance, ensuring compliance with McDonald’s standards, managing safety and security, and communicating with the next Shift Manager.

Responsibilities

• Planning and executing shifts to maintain high-quality service
• Maintaining cleanliness and quality of food production
• Ensuring adherence to McDonald’s standards for service, quality, and cleanliness
• Communicating effectively with the team and the next Shift Manager
• Monitoring and addressing safety and security concerns
• Managing inventory and daily maintenance
• Supervising and training the team
• Meeting and exceeding shift targets
• Supporting the assigned departments in achieving their goals

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting
• Positive attitude and ability to work in a fast-paced environment
• Flexibility with a willingness to adapt to a dynamic work schedule
• Ability to communicate effectively and manage a team
• Age 18 or older

Qualifications

While not specified, a high school diploma or equivalent is typically required. Previous experience in a managerial role is preferred.

Skills

• Leadership skills
• Customer service orientation
• Time management and organizational skills
• Problem-solving abilities
• Teamwork and collaboration

Benefits

• Vacation pay
• Bereavement pay
• Education through Archways to Opportunity (including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language)
• Service awards
• Employee Resource Connection
• Monthly bonuses
• Free meals and discounts on meals
• Bus passes available if needed

Pay

Competitive pay is offered, along with a range of benefits.

Schedule

Shifts are typically scheduled based on the needs of the restaurant and the individual’s availability. Flexibility is key to success in this role.