Shift Manager

About the role

Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience. They provide leadership to crew and other managers during a shift to maintain high standards of Quality, Service, and Cleanliness. Shift Managers handle various tasks such as planning for each shift, monitoring performance, ensuring compliance with McDonald’s standards, managing safety and security, communicating with the next Shift Manager, and meeting targets.

Responsibilities

• Plan and monitor shifts to ensure efficient service
• Maintain high standards of Quality, Service, and Cleanliness
• Ensure compliance with McDonald’s standards
• Communicate effectively with the next Shift Manager
• Meet and exceed shift targets
• Support assigned Departments in meeting their goals
• Manage inventory, daily maintenance, and cleanliness
• Train and supervise staff
• Ensure food safety and exceptional customer service
• Oversee safety and security protocols
• Schedule staff

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting
• Positive attitude and ability to work in a fast-paced environment
• Flexibility with a willingness to adapt to a demanding schedule
• Ability to communicate effectively and motivate teams
• Age 18 or older