Shift Manager

About the role

The role involves leading shifts every week to ensure customers receive a fast, accurate, and friendly experience. Shift Managers are responsible for various tasks including planning for each shift, monitoring performance, ensuring quality, service, and cleanliness, managing inventory, maintaining cleanliness, and training the team.

Responsibilities

• Plan and monitor shifts to ensure customer satisfaction
• Maintain high levels of quality, service, and cleanliness
• Manage inventory and daily maintenance
• Train and supervise the team
• Ensure compliance with food safety regulations
• Communicate effectively with the next shift manager
• Meet and exceed departmental targets

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting
• Positive attitude and ability to work in a fast-paced environment
• Flexible schedule and willingness to adapt to the demands of the job
• Ability to communicate effectively with team members and customers
• Age 18 or older

Qualifications

While not specified, candidates should possess strong communication, problem-solving, and leadership skills. A high school diploma or equivalent is typically required, though previous experience is preferred.

Skills

• Leadership skills
• Customer service orientation
• Time management and organizational skills
• Food safety knowledge
• Effective communication and interpersonal skills

Benefits

• 15-25 days paid vacation
• 10 paid holidays and 8-week sabbatical every 10 years
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
• Medical, dental, and vision coverage
• Pre-tax flexible spending accounts
• Short- and Long-Term Disability, life, and accident insurance
• Paid leaves of absence
• Service awards
• Employee Resource Connection
• Adoption assistance
• Matching gifts program

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

Shifts are typically scheduled based on the needs of the restaurant and the individual's availability. Flexible scheduling is encouraged to accommodate personal commitments and professional development.