Shift Manager

About the role

Shift Manager typically has a wide range of responsibilities, which can include leading and motivating a team of employees to ensure customer satisfaction, quality product delivery, and operational excellence.

Responsibilities

• Lead and motivate a team of employees to ensure customer satisfaction, quality product delivery, and operational excellence
• Ensure that all policies and procedures are followed by the company standards
• Monitor employee performance and provide feedback on areas for improvement
• Train new hires and existing staff on proper food preparation techniques, safety protocols, and best practices in customer service
• Manage the daily operations of the restaurant, including scheduling shifts, assigning tasks, and monitoring inventory levels to ensure optimal efficiency
• Maintain a clean and organized work environment, ensuring compliance with health and safety regulations
• Handle customer complaints and inquiries in a professional manner
• Process payments and handle cash transactions accurately and efficiently
• Oversee the opening and closing of the restaurant, ensuring that all equipment is properly shut down and secured
• Develop strategies to increase sales and profitability
• Analyze financial data to identify trends and opportunities for cost savings
• Create weekly reports detailing sales figures, labor costs, and other key metrics

Requirements

• High school diploma or equivalent
• Previous experience in a supervisory role is preferred, but not required
• Excellent customer service and communication skills
• Ability to work in a fast-paced environment
• Ability to work flexible hours, including nights, overnights, and weekends
• Valid driver's license

Skills

• Sales and Marketing: ability to generate revenue, sell products and services, and develop marketing strategies to promote the establishment
• Leadership: supervising and directing team members, ensuring tasks are completed correctly and safely, training new employees and delegating tasks
• Conflict Resolution: ability to de-escalate situations, handle customer complaints, and help employees work through disagreements
• Staff Training: providing clear instructions, constructive feedback, and familiarity with company training programs
• Inventory Management: tracking supplies and materials, knowing what is needed, when to order, and how to order

Pay

Starting at $14.00 to $16.00 per hour. Hourly starting wage depends on experience and shift.

Benefits

• Flexible scheduling: Full-time, part-time, breakfast, lunch, late nights, weekends
• Free uniforms
• Full and part-time availabilities
• Free meals during your shift
• 30% off your meals when you are off
• Opportunities for career advancement
• English classes to improve your language skills at no cost
• Tuition Reimbursement
• A culture that encourages teamwork and community involvement
• Stability in a company that is continuously growing