Shift Manager

About the role

Managers lead shifts every week, ensuring customers receive a fast, accurate, friendly experience on every visit. They provide leadership to crew and other managers during a shift to maintain high standards of Quality, Service, and Cleanliness. Shift Managers handle various tasks such as shift planning, performance monitoring, safety and security oversight, and communication between shifts.

Responsibilities

• Plan and monitor shifts to ensure customer satisfaction and operational efficiency.
• Maintain high standards of Quality, Service, and Cleanliness throughout the shift.
• Ensure compliance with McDonald’s standards and policies.
• Communicate effectively with the next Shift Manager to prepare for the following shift.
• Meet and exceed targets set for the shift.
• Support and guide the team to achieve departmental goals.
• Manage inventory, daily maintenance, and cleanliness.
• Ensure food safety protocols are followed.
• Handle exceptional customer service situations.
• Oversee safety and security measures.
• Manage staff schedules and conduct training sessions.

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting.
• A positive attitude and ability to work in a fast-paced environment.
• Flexibility with a willingness to adapt to a demanding schedule.
• Ability to communicate effectively and manage a team.
• Age 18 or older to qualify as a manager in corporate-owned restaurants.

Qualifications

While not specified in the job posting, typical qualifications may include strong organizational skills, effective communication abilities, and the ability to multitask in a dynamic environment.

Skills

Essential skills include leadership, teamwork, problem-solving, and customer service. Previous experience in a similar role is highly valued.

Benefits

• Up to 15-25 days of paid vacation per year.
• 10 paid holidays and an 8-week sabbatical every 10 years.
• Opportunities for education through Archways to Opportunity, including high school completion, college tuition assistance, and English classes as a second language.
• Comprehensive medical, dental, and vision coverage.
• Pre-tax flexible spending accounts.
• Short- and long-term disability, life, and accident insurance.
• Paid leaves of absence.
• Service awards.
• Employee resource connection.
• Adoption assistance.
• Matching gift programs.

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

Shifts are typically scheduled weekly, with varying hours available to accommodate different lifestyles and commitments.