Shift Manager

About the role

Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience. They provide leadership to crew and other managers during a shift to maintain high standards of quality, service, and cleanliness. Shift Managers handle various tasks such as shift planning, performance monitoring, safety and security oversight, and communication with the next Shift Manager.

Responsibilities

• Plan and monitor shifts to ensure efficient operation
• Maintain high standards of quality, service, and cleanliness
• Ensure compliance with McDonald’s standards and policies
• Communicate effectively with the next Shift Manager to prepare for the following shift
• Meet and exceed targets set for the shift
• Support and guide the team to achieve departmental goals
• Manage inventory, daily maintenance, and cleanliness
• Ensure food safety and proper production
• Provide exceptional customer service
• Oversee safety and security protocols
• Schedule staff and manage their availability
• Train new and existing employees

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting
• Positive attitude and ability to work in a fast-paced environment
• Flexible schedule and willingness to adapt to the demands of the job
• Ability to communicate effectively and build positive relationships with colleagues and customers
• Age 18 or older to qualify for management positions

Qualifications

While previous leadership experience is preferred, we are open to candidates with a strong work ethic and a desire to learn. Applicants should demonstrate a commitment to excellence in customer service, teamwork, and continuous improvement.

Skills

• Leadership and management skills
• Customer service orientation
• Time management and organizational skills
• Problem-solving abilities
• Effective communication and interpersonal skills

Benefits

• 15-25 days paid vacation
• 10 paid holidays and 8-week sabbatical every 10 years
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
• Medical, dental, and vision coverage
• Pre-tax flexible spending accounts
• Short- and Long-Term Disability, life, and accident insurance
• Paid leaves of absence
• Service awards
• Employee Resource Connection
• Adoption assistance
• Matching gifts program

Pay

Competitive pay is offered for this position.

Schedule

Shifts are typically scheduled on a weekly basis, with varying hours depending on the restaurant's needs.