Shift Manager

About the role

Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience. They provide leadership to crew and other managers during a shift to maintain high standards of Quality, Service, and Cleanliness. Shift Managers handle various tasks such as shift planning, performance monitoring, safety and security oversight, and communication between shifts.

Responsibilities

• Plan and monitor shifts to ensure customer satisfaction.
• Ensure compliance with McDonald’s standards for Quality, Service, and Cleanliness.
• Manage inventory, daily maintenance, and cleanliness.
• Oversee food safety protocols and production quality.
• Communicate effectively with the next Shift Manager to prepare for the following shift.
• Help departments meet their goals and manage staff schedules.
• Handle targets set for the shift and contribute to overall department success.

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting.
• A positive attitude and ability to work in a fast-paced environment.
• Flexibility with a willingness to adapt to the unique demands of the job.
• Must be 18 years or older to qualify as a manager in a corporate-owned McDonald’s restaurant.

Qualifications

While not specified, candidates should possess strong interpersonal skills, effective communication abilities, and the ability to manage multiple tasks efficiently. Previous experience in a similar role is preferred but not required.

Skills

• Leadership and management skills.
• Customer service orientation.
• Time management and organizational skills.
• Ability to work independently and as part of a team.

Benefits

• 15-25 days paid vacation.
• 10 paid holidays and 8-week sabbatical every 10 years.
• Education through Archways to Opportunity, including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language.
• Medical, dental, and vision coverage.
• Pre-tax flexible spending accounts.
• Short- and Long-Term Disability, life, and accident insurance.
• Paid leaves of absence.
• Service awards.
• Employee Resource Connection.
• Adoption assistance.
• Matching gifts program.

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

Shifts are typically scheduled based on the needs of the restaurant and individual availability. Contact the franchise organization for more details on scheduling and availability.