Shift Manager

About the role

The role involves leading shifts every week, ensuring customers receive a fast, accurate, and friendly experience. Shift Managers are responsible for various tasks such as planning shifts, monitoring performance, enforcing quality, service, and cleanliness standards, managing inventory, maintaining cleanliness, overseeing safety and security, and communicating with the next Shift Manager.

Responsibilities

• Planning and monitoring shifts to ensure high-quality service and cleanliness
• Maintaining inventory levels and performing daily maintenance
• Ensuring compliance with food safety regulations
• Communicating with the next Shift Manager to prepare for their shift
• Helping departments meet their goals and targets
• Managing crew and providing training
• Handling customer complaints and resolving issues

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting
• Positive attitude and ability to work in a fast-paced environment
• Flexible schedule and willingness to work weekends and evenings
• Age 18 or older

Qualifications

While not specified, previous experience in a leadership role within a similar industry is preferred. Applicants should demonstrate strong communication and problem-solving skills, as well as the ability to manage multiple tasks effectively.

Skills

Essential skills include effective communication, teamwork, time management, and the ability to handle customer service situations efficiently. Knowledge of food safety protocols and basic computer skills are also beneficial.

Benefits

• Competitive pay
• Education opportunities through Archways to Opportunity, including high school completion, college tuition assistance, and English classes as a second language
• Medical, dental, and vision coverage
• Paid personal days off
• Paid vacation weeks

Pay

Details about pay are not specified in the posting, but it is competitive.

Schedule

Shifts are typically scheduled based on the needs of the restaurant and the individual's availability. The schedule varies and may include weekends and evenings.