Shift Manager

Duties And Responsibilities

• Supervise staff and run shifts when the Store Manager and/or General Manager is not on duty
• Direct other employees through their daily routines
• Interact with customers to ensure they have a satisfactory experience
• Must have open availability and be able to run all shifts around the Store Manager’s and General Manager’s schedules
• Hire and fire staff as necessary, often under the direction of the Store Manager and/or General Manager
• Create and distribute crew schedules and ensure they are followed properly
• Supervise staff to ensure they perform their duties with customer satisfaction in mind
• Train new crew members to handle food preparation and serving duties as necessary
• Provide workers with information on food safety, sanitation, personal hygiene, and company policies, procedures, standards, and processes
• Inspect food supplies, dishware, flatware, and food preparation equipment to ensure quality and standards are met
• Absorb inventory control of food, equipment, and supplies, and report any shortages or inconsistencies to the designated staff
• Monitor operational issues such as theft and waste and establish protocols to minimize them
• Ensure that kitchen equipment is maintained on a regular basis and arrange for repairs in a timely manner
• Report equipment wear and tear and approve the purchase of new equipment
• Ensure that food portions and courses are appropriate before they are served to customers
• Assist in processing payments through the cash register, credit card terminals, and loyalty and gift card transactions
• Listen to and address customers’ complaints and suggestions
• Perform other duties as assigned

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability, behavior and character required for this position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; stoop, kneel, crouch, talk or hear and taste or smell.
• The employee must occasionally lift and/or move up to 35 pounds.
• Specific vision abilities required by this job include peripheral vision and ability to adjust focus.