Shift Manager

Our Purpose

Huddle House is unique in their communities; a special bond grows between team members in the restaurants and members of the community, a bond not seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience: Bringing Friends and Families Together, over Delicious Food, Served from the Heart.

Our Values

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun

Company Overview

Huddle House, Inc. (HHI) is a full-service family restaurant chain, well-known for serving “Any Meal. Any Time.” The core values on which Huddle House was founded in 1964 – Bringing Friends and Family Together, Over Delicious Food, Served from the Heart – remain intact today. The Atlanta-based franchisor owns its own Distribution Center and has nearly 400 franchise- and 30 corporate-owned locations across 21 states, primarily in the Southeast and Central U.S.

Position Overview

The Shift Manager will oversee the day‑to‑day management of each shift in the restaurant. The incumbent will be responsible for delegating tasks, supervising restaurant staff, and problem‑solving on the job. This person will be expected to provide excellent customer service and will be a strong teammate to our franchise partner.

Responsibilities

• Manage each shift and address issues such as tardy employees, customer complaints, food delivery, etc.
• Ensure each customer is completely satisfied during their visit; customer satisfaction is the number one priority.
• Complete all daily paperwork at the unit level, including red book information, shift inventories, and other necessary documentation to ensure profitability.
• Maintain the highest standards of cleanliness and sanitation in the unit at all times.
• Enforce all brand standards, company policies, and procedures.
• Represent the company with professionalism at all times and treat all employees with dignity and respect.
• Train staff at all levels on proper operations of the unit, including POS systems, back‑of‑house functions, front‑of‑house operations, customer service, and positional duties as needed.

Qualifications

• Ability to communicate effectively with all hourly associates.
• Ability to cover all shifts during normal operation of the unit.
• Previous restaurant experience required.

Benefits & Perks

• Competitive pay
• Comprehensive health benefits
• Flexible schedule
• DeVry University educational discounts with complimentary laptop for employees & dependents