Shift Manager

About the role

As a Restaurant Shift Manager at Minuteman Food Mart, you will oversee daily operations during your shift, ensuring a high level of customer service and efficient team performance. This role involves managing staff, coordinating activities, and maintaining the overall quality and safety standards of the restaurant. You will play a key role in supporting the restaurant's goals and delivering an exceptional dining experience.

Responsibilities

• Team Leadership: Supervise and lead team members during shifts, providing direction and support. Assist in training and developing staff to enhance performance and customer service skills.
• Operational Management: Oversee daily operations, ensuring compliance with company policies and procedures. Monitor food quality, presentation, and safety standards to maintain high operational standards.
• Customer Service: Ensure that all guests receive prompt, friendly, and efficient service. Address customer inquiries, complaints, and feedback in a professional manner, striving to resolve issues effectively.
• Financial Oversight: Assist in managing labor costs, inventory, and supplies to maximize profitability. Prepare cash registers and ensure accurate cash handling and reporting at the end of each shift.
• Scheduling and Staffing: Create and manage employee schedules to ensure appropriate coverage during peak hours. Monitor employee performance, providing feedback and conducting performance evaluations.
• Safety and Compliance: Enforce health and safety regulations, ensuring a safe working environment for all employees. Conduct regular inspections of the restaurant to ensure cleanliness and compliance with health codes.

Requirements

• Education: High school diploma or equivalent; additional education in hospitality or restaurant management is a plus.
• Experience: Minimum of [X years] of experience in the food service industry, with at least [X years] in a supervisory role.

Skills

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Proficient in point-of-sale (POS) systems and restaurant management software.
• Strong problem-solving skills and attention to detail.

Physical Demands

• Ability to stand for long periods and perform physical tasks, including lifting (up to [specify weight, if applicable]).
• Must be able to work flexible hours, including nights, weekends, and holidays as required.
• Ability to navigate a busy restaurant environment efficiently.

Benefits

• Medical, Dental, Vision, Life, and Disability insurance.
• Competitive total compensation plans with 401k match.
• Paid time off starting in your first year.
• Paid gym memberships.
• Remote work options in select roles.
• Monthly team-building exercises.
• Everyday Pay if needed.
• Flexible schedules to attend family events.
• Professional and leadership training.
• Advancement opportunities.

Minuteman Food Mart is a family-first company with four generations of leadership focused on improving lives through valuing customers, caring for team members, and supporting communities.