Shift Manager

About the Role

What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. As a Shift Leader, your mission is to reinforce these values: Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment.

At Border Foods, we unlock the full potential of our employees and guests by creating safe, welcoming, and supportive environments where everyone can thrive. The purpose of the Shift Leader is to make the lives of employees and guests better by creating opportunities to positively impact their experiences.

You are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers with great food and a friendly experience.

Core Values & Responsibilities

• Accountability & Integrity:
  • Consistently demonstrates integrity in actions and expectations.
  • Guides team members, ensuring they complete all assigned duties and serve safe, quality food in a friendly manner.
  • Handles scheduling and deploying the team correctly.
  • Monitors the performance of each team member and holds them accountable for standards and expectations.
  • Ensures a quality customer experience by driving fast and friendly service.
  • Maintains the point of sale system by reporting all system failures and verifying download accuracy (e.g., pricing updates, menu changes).
  • Ensures health and safety standards are met.
  • Adheres to all local, state, and federal laws and guidelines.
• Family & Teamwork:
  • Creates unity in the team by building cross-functional relationships.
  • Responds to team member questions and resolves employee issues in a timely manner.
  • Provides a restaurant that is a safe place for team members to work and customers to visit.
  • Able to navigate challenging situations and provide appropriate guidance.
  • Motivates and supports the team through active listening and the ability to communicate to a wide variety of audiences.
  • Represents Border Foods in handling customer complaints and/or issues, demonstrating a sincere approach and desire to find effective solutions.
  • Instills a recognition culture that creates a positive work environment.
• Excellence:
  • Strategic planner who creates short-term and long-term strategies for restaurant success.
  • Delivers profit by utilizing and interpreting the P&L to make appropriate financial adjustments.
  • Sources, hires, and develops excellent team members.
  • Conducts new hire orientation and develops training plans for each new hire.
  • Minimizes loss through strict observance of cash handling policies, proper training of team members, and complying with all accounting/banking requirements.
• Empowerment:
  • Provides learning and development opportunities for all team members.
  • Consistently demonstrates active and timely coaching capabilities.
  • Seeks and shares ideas to help others succeed.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.

Physical Demands

The physical demands for this position include sitting, standing, bending, lifting, and moving intermittently during working hours. These requirements may be accomplished with or without reasonable accommodation.

The duties of this position may change from time to time. Border Foods reserves the right to add or delete duties and responsibilities at the discretion of Border Foods or its managers.

Pay

$12 per hour - $24 per hour