Shift Manager

What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. Welcome to our family where you will continue to learn, evolve, and shape what comes next on our mission of making lives better.

About the role

As a Shift Leader your mission is to reinforce the Border Foods CORE values, to include Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment. At Border Foods, we will unlock the full potential of our employees and guests' restaurant experience by creating safe, welcoming, and supportive environments where everyone can thrive. The purpose of the Shift Leader is to make the lives of the employees and the guests better by creating opportunities to positively impact life experiences. You are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers great food and a friendly experience.

Responsibilities

• Consistently demonstrates integrity in actions and expectations.
• Guides team members, ensuring they complete all assigned duties and serve safe, quality food in a friendly manner.
• Scheduling and deploying the Team correctly.
• Monitors the performance of each Team Member and holds them accountable for standards and expectations.
• Ensures a quality customer experience by driving fast and friendly service.
• Maintains point of sale system by reporting all system failures and verifies download accuracy (e.g., pricing updates, menu changes).
• Ensures health and safety standards are met.
• Adheres to all local, state, and federal laws and guidelines.
• Creates unity in the team by building cross-functional relationships.
• Responds to Team Member questions and resolves employee issues in a timely manner.
• Provides a restaurant that is a safe place for team members to work and customers to visit.
• Able to navigate challenging situations and provide appropriate guidance.
• Motivates and supports the team through active listening and the ability to communicate to a wide variety of audiences.
• Represents Border Foods in handling customer complaints and/or issues; demonstrating a sincere approach and desire to find an effective solution.
• Instills a recognition culture that creates a positive work environment.
• Creates short-term and long-term strategies for restaurant success as a strategic planner.
• Delivers profit by utilizing and interpreting the P&L in order to make the appropriate financial adjustments.
• Sources, hires, and develops excellent Team Members.
• Conducts New Hire orientation and develops the training plan for each new hire.
• Minimizes loss through strict observance of cash handling policies, proper training of Team Members, and complying with all accounting/banking requirements.
• Provides learning and development opportunities for all Team Members.
• Consistently demonstrates active and timely coaching capabilities.
• Seeks and shares ideas to help others succeed.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.

Physical Demands

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation.

Pay

$12 per hour - $24 per hour