Shift Manager

About the Role

What began as an idea between two brothers to open a Mexican restaurant has grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra to bring to life our Core Values: Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment. As a Shift Leader, you will reinforce these values while creating safe, welcoming, and supportive environments where employees and guests can thrive. Your mission is to make the lives of employees and guests better by positively impacting their experiences.

The Shift Leader is responsible for the operation of the entire restaurant and building a strong team that consistently provides customers with great food and a friendly experience.

Core Values & Responsibilities

• Accountability & Integrity:
  • Demonstrates integrity in actions and expectations.
  • Guides team members to complete assigned duties and serve safe, quality food in a friendly manner.
  • Schedules and deploys the team correctly.
  • Monitors team member performance and holds them accountable to standards.
  • Ensures a quality customer experience through fast and friendly service.
  • Maintains the point-of-sale system, reporting failures and verifying download accuracy (e.g., pricing updates, menu changes).
  • Ensures health and safety standards are met and adheres to all local, state, and federal laws.
• Family & Teamwork:
  • Builds unity by fostering cross-functional relationships.
  • Responds to team member questions and resolves issues in a timely manner.
  • Creates a safe work environment for team members and customers.
  • Navigates challenging situations and provides appropriate guidance.
  • Motivates and supports the team through active listening and clear communication.
  • Handles customer complaints with a sincere approach to find effective solutions.
  • Instills a recognition culture to create a positive work environment.
• Excellence:
  • Develops short-term and long-term strategies for restaurant success.
  • Delivers profit by interpreting the P&L and making appropriate financial adjustments.
  • Sources, hires, and develops excellent team members.
  • Conducts new hire orientation and develops training plans.
  • Minimizes loss through strict cash handling policies, proper training, and compliance with accounting/banking requirements.
• Empowerment:
  • Provides learning and development opportunities for all team members.
  • Demonstrates active and timely coaching capabilities.
  • Seeks and shares ideas to help others succeed.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.

Physical Demands

The physical demands for this position include sitting, standing, bending, lifting, and moving intermittently during working hours. These requirements may be accomplished with or without reasonable accommodation.

The duties of this position may change from time to time. Border Foods reserves the right to add or delete duties and responsibilities at its discretion.

Pay

$12 per hour - $24 per hour