Shift Manager

What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. Welcome to our family where you will continue to learn, evolve, and shape what comes next on our mission of making lives better.

About the role

As a Shift Leader, your mission is to reinforce the Border Foods CORE values, including Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment. You will unlock the full potential of our employees and guests' restaurant experience by creating safe, welcoming, and supportive environments where everyone can thrive. The purpose of the Shift Leader is to make the lives of employees and guests better by creating opportunities to positively impact life experiences. You are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers great food and a friendly experience.

Responsibilities

• Consistently demonstrate integrity in actions and expectations.
• Guide team members, ensuring they complete all assigned duties and serve safe, quality food in a friendly manner.
• Schedule and deploy the team correctly.
• Monitor the performance of each team member and hold them accountable for standards and expectations.
• Ensure a quality customer experience by driving fast and friendly service.
• Maintain point of sale system by reporting all system failures and verifying download accuracy (e.g., pricing updates, menu changes).
• Ensure health and safety standards are met.
• Adhere to all local, state, and federal laws and guidelines.
• Create unity in the team by building cross-functional relationships.
• Respond to team member questions and resolve employee issues in a timely manner.
• Provide a restaurant that is a safe place for team members to work and customers to visit.
• Navigate challenging situations and provide appropriate guidance.
• Motivate and support the team through active listening and the ability to communicate to a wide variety of audiences.
• Represent Border Foods in handling customer complaints and/or issues, demonstrating a sincere approach and desire to find an effective solution.
• Instill a recognition culture that creates a positive work environment.
• Create short-term and long-term strategies for restaurant success as a strategic planner.
• Deliver profit by utilizing and interpreting the P&L to make appropriate financial adjustments.
• Source, hire, and develop excellent team members.
• Conduct new hire orientation and develop training plans for each new hire.
• Minimize loss through strict observance of cash handling policies, proper training of team members, and complying with all accounting/banking requirements.
• Provide learning and development opportunities for all team members.
• Consistently demonstrate active and timely coaching capabilities.
• Seek and share ideas to help others succeed.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.

Physical Demands

The physical demands for this position include sitting, standing, bending, lifting, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation.

Pay

$15 per hour - $24 per hour