Shift Leader - Theo & Betty's, Paine Field, Fulltime

Responsibilities

• Support the Service Shift Supervisor in coordinating associates during assigned shifts.
• Help assign workstations, support break coverage, and communicate real‑time priorities to ensure smooth service flow.
• Model expected behaviors and provide in‑the‑moment coaching on service, safety, and product standards.
• Reinforce company policies, procedures, and standards consistently; escalate concerns to the Service Shift Supervisor.
• Promptly report performance, attendance, conduct, equipment, or safety issues to the Service Shift Supervisor and/or management.
• Lead by example in delivering prompt, friendly, and professional guest service.
• Address guest questions, concerns, or complaints and resolve issues promptly.
• Ensure a welcoming, clean, and organized service environment at all times.
• Perform all associate‑level duties as needed, including preparing and serving coffee and espresso beverages, operating POS systems, and preparing made‑to‑order sandwiches and food items.
• Support product quality checks and correct issues in real time.
• Ensure compliance with food safety and sanitation standards; help maintain a clean and organized work area.
• Follow and reinforce cash handling procedures, including POS accuracy, cash drops, and shortage/overage reporting.
• Assist with opening and closing tasks as assigned, including cash counts, cleaning, and restocking.
• Support inventory counts, stock rotation, and dating procedures; notify the Service Shift Supervisor of shortages, variances, or quality concerns.
• Use equipment properly and promptly report maintenance, safety, or supply issues to the Service Shift Supervisor.
• Monitor service volume and communicate staffing needs or adjustments to the Service Shift Supervisor.
• Ensure adherence to health, safety, and sanitation regulations.
• Enforce airport security requirements and access protocols.
• Maintain awareness of TSA, Port of Everett, and airport operational standards.

Qualifications

• Previous lead, trainer, or key‑holder experience in food service, coffee shop, or hospitality preferred.
• Strong customer service, teamwork, and communication skills.
• Ability to guide peers, model standards, and follow direction from supervisors.
• Ability to work efficiently in a fast‑paced, high‑volume environment.
• Must be able to stand for extended periods and lift up to 30 lbs as needed.
• Flexible schedule availability, including early mornings, weekends, and holidays.
• Ability to read, write, and understand English.

Airport Requirements

• Must be able to obtain and maintain a Paine Field Airport Security Badge.
• Must successfully pass a TSA‑compliant background check, including fingerprinting.
• Must comply with all Port of Everett and airport security rules and protocols at all times.

Work Environment

This position operates within a secure airport environment and requires frequent interaction with travelers, airport staff, and team members. The role requires strict adherence to security, safety, and service standards while managing the demands of a fast‑paced operational setting.