Shift Leader, Ice Cream

Who are we?

Sundae is an established artisan ice cream business with exciting growth opportunities on the horizon and a simple mission—To Share Joy, One Scoop at a Time. We are a friendly face, a familiar product, a welcoming smile, and part of the community. We strive to be “THE place to work” and do so by providing a fun workplace, career advancement, and community involvement. Sundae is the place you want your best friend to work.

Job Summary

We are searching for a candidate who is enthusiastic about serving others, a passionate team player who leads by example, self-motivated and has a strong work ethic, responsible and trustworthy, coachable and receptive to feedback, and someone who can thrive in a dynamic work environment.

Responsibilities

• Timely and efficiently open the store, either alone or with a team
• Confidently and timely prepare food items; maintain an elevated awareness of stock levels
• Accurately communicate and serve customers with joy, demonstrating thorough knowledge of all product details and service standards
• Maintain responsible cash handling and perform closing cash out procedures accurately
• Exemplify Sundae’s customer service standards; execute with pride and leadership
• Lead a team to success during a shift by setting the example for positive customer interactions, portion control, and cleanliness standards

Requirements

• 1+ years of customer service experience preferred
• Some foodservice experience preferred
• Must be 16 or older
• Must have work availability throughout winter season (approximately 9/30/2026)

Physical Requirements

• Move, traverse or remain in a stationary position for up to 8 hours
• Constantly use manual (e.g., scooping ice cream) and automatic food service equipment and touchscreens
• Regularly move up to 25 pounds for a distance of 50 feet or more
• Occasionally ascend/descend ladder to clean or lift items stored above
• Occasionally position self to clean, maintain equipment, and retrieve items below counter height