Shift Leader

Leadership Abilities

• Lead the team, making sure food is made accurately and taken to customers in a timely manner
• In charge of shifts and delegating tasks
• Show exemplary knowledge of the job and excellent customer service
• Deal with upset customers/problems with food in a polite way, making sure the customer is happy
• Communicate with managers/owners about the status of inventory
• Communicate with managers/owners about employees: strengths and weaknesses, dependability, customer service, etc.
• Manage the break schedule, making sure employees are arriving on time and taking appropriate breaks
• Attend Management Meetings
• Communicate with managers/owners about new ideas
• Assist with interviews, evaluations, and training
• Memorize the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informative manner

Customer Service

• Have excellent customer service, including being positive and extremely polite and informative to customers, as well as giving accurate wait times
• Communicate with other staff to ensure that all orders are made correctly and in a timely way
• Communicate with managers about the schedule, informing them in a timely manner of days off needed
• Show up on time and take breaks for the appropriate length of time
• Complete all opening and closing duties
• Perform additional tasks requested by your manager
• Follow sanitation guidelines
• Stock and rotate food
• Adhere to safety procedures
• Pitch in and work as a team
• Track food quality
• Handle specials circumstances
• Communicate effectively with coworkers and managers
• Become food certified

Job Knowledge

• Prep food according to proper procedures
• Continuously and thoroughly clean the kitchen and lobby
• Put away deliveries and keep everything organized
• Washing dishes and putting away
• Communicate with other staff to ensure that all orders are made correctly and in a timely way
• Carry out food to customers
• Communicate with managers about the schedule, informing them in a timely manner of days off needed
• Show up on time and take breaks for the appropriate length of time
• Complete all opening and closing duties
• Perform additional tasks requested by your manager
• Follow sanitation guidelines
• Stock and rotate food
• Adhere to safety procedures
• Pitch in and work as a team
• Track food quality
• Handle specials circumstances
• Communicate effectively with coworkers and managers
• Become food certified

Physical Demands

• Must be able to stand for long periods of time
• Occasionally lift heavy boxes
• Move quickly
• Have a sense of urgency

Personal Appearance

• Maintain a clean and work appropriate personal appearance

Work Ethic

• Have a positive attitude
• Willing to work well with others

Company Culture

• Show Pride in Your Work
• Look sharp and be on time for all scheduled shifts
• Operate cash register and handle all cash transactions with careful consideration
• Do your best and strive for excellence in everything you do

Vitality Bowls Standards and Expectations

• Be Friendly and Fast - Make a great first impression: smile and greet each guest. Show a sense of urgency and strive to minimize wait times. Get to know your guests and make them regulars. Make a memorable connection and send each guest off with a smile.
• Know Your Stuff - Become knowledgeable about Vitality Bowls menu, preparation methods (gluten free modifications). Being “fitness and nutritionally minded” will help you understand your customer. Develop a good understanding of each ingredient’s nutritional values. Deliver a perfect meal item every time.
• The “One Team” Theme - Work together as ONE team to deliver a great meal and provide outstanding service. Be courteous to your fellow team members and make Vitality Bowls a fun and uplifting place to work. Seek opportunities to exceed expectations. Embrace the ACT principal – be Accountable, practice good Communication, and be Trustworthy.

Qualifications

Vitality Bowls specializes in making delicious açaí bowls, a thick blend of the açaí berry topped with organic granola and a selection of superfood ingredients. Additional antioxidant-rich menu items include smoothies, juices, salads and more. No ingredient fillers such as ice, frozen yogurt, or artificial preservatives are used, giving the purest taste possible to each item.

Benefits

Vitality Bowls’ Standards and Expectations:

• Be Friendly and Fast - Make a great first impression: smile and greet each guest. Show a sense of urgency and strive to minimize wait times. Get to know your guests and make them regulars. Make a memorable connection and send each guest off with a smile.
• Know Your Stuff - Become knowledgeable about Vitality Bowls menu, preparation methods (gluten free modifications). Being “fitness and nutritionally minded” will help you understand your customer. Develop a good understanding of each ingredient’s nutritional values. Deliver a perfect meal item every time.
• The “One Team” Theme - Work together as ONE team to deliver a great meal and provide outstanding service. Be courteous to your fellow team members and make Vitality Bowls a fun and uplifting place to work. Seek opportunities to exceed expectations. Embrace the ACT principal – be Accountable, practice good Communication, and be Trustworthy.