Shift Leader

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Focal points include driving excellence in customer service, maintaining company standards in product and facility specifications, reviewing food handling procedures, assessing operational processes, and providing ongoing coaching and feedback for hourly employees.

Human Resources Responsibilities

• Crew training
• Ongoing coaching and feedback for hourly employees
• Assuming full responsibility for the opening and closing of the restaurant when management is unavailable
• Maintaining administrative control of the restaurant during these instances

Customer Satisfaction/Product Quality

• Maintains fast, accurate service and positive guest relations
• Ensures products are consistent with company quality standards
• Conducts periodic food safety audits
• Provides on-going coaching and feedback to crew on customer service, product quality, and speed of service

Financial

• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers

Operations

• Daily inventory
• Completes shift-to-shift food safety audit
• Sets up daily control sheets
• Reviews facility and equipment readiness
• Monitors inventory, food preparation, and order fulfillment on a daily basis to ensure adherence to company standards
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing