Shift Leader

Shift Leaders

We are looking for Shift Leaders to join our Dunkin' team!

Responsibilities

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members
• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred

Competencies

• Great Focus: Understands and exceeds guest expectations, needs and requirements; Displays a sense of urgency with guests; Seeks ways to improve guest satisfaction; asks questions, commits to follow-through; Resolves guest concerns by following Brand recommended guest recovery process
• Passion for: Sets and maintains high standards for self and others, acts as a role model; Consistently meets or exceeds goals; Contributes to the overall team performance; understands how his/her role relates to others
• Problem Solving and Decision Making: Identifies and resolves issues and problems; Uses information at hand to make decisions and solve problems; includes others when necessary
• Interpersonal Relationships & Influence: Develops and maintains relationships with team members; Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments