Shift Leader

About the role

Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. A Shift Leader leads and behaves according to Potbelly values, leading a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift.

Responsibilities

• Lead team members on shifts, including efficient assignment of tasks while providing feedback
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
• Comply with health and safety standards for food, cleanliness and safety
• Restock food line, chips and cooler
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register: handle, balance and follow all cash handling procedures
• Effectively handle customer complaints/issues
• Other duties as assigned

Requirements

• You are at least 18 years of age
• A minimum of 1 year supervisory experience in a restaurant or retail environment preferred
• You meet all Food Safety requirements within your state and must pass and obtain a Food Safety Certification
• A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment
• Strong written and verbal communication skills
• Enjoy problem-solving
• Comfortable working in a bustling kitchen environment (knife skills are a big plus!)
• Able to manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• Able to stand/walk for 8-9 hours or as needed
• Able to lift up to 10 pounds frequently and up to 50 pounds occasionally

Benefits

• Competitive pay: earn between $19.25 and $19.75 plus digital tips
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities