Shift Leader

PAY TRANSPARENCY:

• Earn between $15.75 and $16.25 plus digital tips!

About the role

A Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift.

Responsibilities

• Lead team members on shifts, including efficient assignment of tasks while providing feedback
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
• Comply with health and safety standards for food, cleanliness and safety
• Restock food line, chips and cooler
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register: handle, balance and follow all cash handling procedures
• Effectively handle customer complaints/issues

Requirements

• You are at least 18 years of age
• You have a minimum of 1 year supervisory experience in a restaurant or retail environment (preferred)
• You meet all Food Safety requirements within your state. You must pass and obtain a Food Safety Certification. After 2 unsuccessful attempts to pass, you will no longer be eligible for the Shift Leader role
• You have a friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment
• You have strong written and verbal communication skills
• You enjoy problem-solving
• You are comfortable working in a bustling kitchen environment (knife skills are a big plus!)
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You are able to stand/walk for 8-9 hours or as needed
• You are able to lift up to 10 pounds frequently and up to 50 pounds occasionally

Qualifications

• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment

Skills

You have a friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment

You have strong written and verbal communication skills

You enjoy problem-solving

You are comfortable working in a bustling kitchen environment (knife skills are a big plus!)

You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish

You are able to stand/walk for 8-9 hours or as needed

You are able to lift up to 10 pounds frequently and up to 50 pounds occasionally

Benefits

• Competitive pay!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commute Benefit Program
• Retail Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

Disclaimers

• Potbelly cannot make guarantees about tip earnings
• At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths
• We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team
• All employment decisions are based on qualifications, merit, and business need
• We’re an equal opportunity employer
• If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact HumanResources1@potbelly.com

Schedule

Shifts vary based on location and department needs. Please refer to the job listing for specific schedule details.