Shift Leader

PAY TRANSPARENCY: earn between $17.25 and $17.75 plus digital tips!

About the role

Potbelly Sandwich Shop is seeking friendly and outgoing individuals to join our Shift Leader team. This role involves leading and developing associates to ensure outstanding product quality and customer service, building sales, and controlling costs for each shift.

Responsibilities

• Lead team members on shifts, including efficient assignment of tasks while providing feedback
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
• Comply with health and safety standards for food, cleanliness and safety
• Restock food line, chips and cooler
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register: handle, balance and follow all cash handling procedures
• Effectively handle customer complaints/issues
• Other duties as assigned

Requirements

• You are at least 18 years of age
• You have a minimum of 1 year supervisory experience in a restaurant or retail environment (preferred)
• You meet all Food Safety requirements within your state and obtain a Food Safety Certification (after 2 unsuccessful attempts, you will no longer be eligible for the Shift Leader role)
• You have a friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment
• You have strong written and verbal communication skills
• You enjoy problem-solving
• You are comfortable working in a bustling kitchen environment (knife skills are a big plus!)
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You are able to stand/walk for 8-9 hours or as needed
• You are able to lift up to 10 pounds frequently and up to 50 pounds occasionally

Qualifications

• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment

Skills

• Strong leadership and management skills
• Excellent communication and problem-solving abilities
• Ability to work in a fast-paced, energetic environment
• Knowledge of food safety and hygiene practices

Benefits

• Competitive pay
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commute Benefit Program
• Retail Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

Disclaimers

• Potbelly is committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths.
• We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team.
• All employment decisions are based on qualifications, merit, and business need.
• We are an equal opportunity employer.
• Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.
• Potbelly may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. All final employment decisions are made by people.
• If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact HumanResources1@potbelly.com.

Application Deadline: Applications must be submitted by [8/25/2026] to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.