Shift Leader

PAY TRANSPARENCY:

Earn between $17.25 and $17.75 plus digital tips!

What You Bring To The Table

• At least 18 years of age
• A minimum of 1 year supervisory experience in a restaurant or retail environment (preferred)
• Meet all Food Safety requirements within your state and obtain a Food Safety Certification (after 2 unsuccessful attempts, you will no longer be eligible for the Shift Leader role)
• A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment
• Strong written and verbal communication skills
• Enjoy problem-solving
• Comfortable working in a bustling kitchen environment (knife skills are a big plus!)
• Able to manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• Able to stand/walk for 8-9 hours or as needed
• Able to lift up to 10 pounds frequently and up to 50 pounds occasionally

Job Duties And Functions

• Lead team members on shifts, including efficient assignment of tasks while providing feedback
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
• Comply with health and safety standards for food, cleanliness and safety
• Restock food line, chips and cooler
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register: handle, balance and follow all cash handling procedures
• Effectively handle customer complaints/issues

Disclaimers

• Potbelly cannot make guarantees about tip earnings
• We are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths
• We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team
• All employment decisions are based on qualifications, merit, and business need
• We’re an equal opportunity employer

Additional Information

• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment
• Potbelly may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process
• If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact HumanResources1@potbelly.com