Shift Leader

PAY TRANSPARENCY:

• Earn between $14.75 and $15.25 plus digital tips!

About the role

A Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift.

Responsibilities

• Lead team members on shifts, including efficient assignment of tasks while providing feedback
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
• Comply with health and safety standards for food, cleanliness and safety
• Restock food line, chips and cooler
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register: handle, balance and follow all cash handling procedures
• Effectively handle customer complaints/issues

Requirements

• You are at least 18 years of age
• You meet all Food Safety requirements within your state. You must pass and obtain a Food Safety Certification
• You have strong written and verbal communication skills
• You enjoy problem-solving
• You are comfortable working in a bustling kitchen environment (knife skills are a big plus!)
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You’re able to stand/walk for 8-9 hours or as needed
• You’re able to lift up to 10 pounds frequently and up to 50 pounds occasionally

Qualifications

• Minimum of 1 year supervisory experience in a restaurant or retail environment preferred

Skills

• Customer-first mindset with the ability to thrive in a fast-paced, energetic environment
• Strong written and verbal communication skills
• Problem-solving abilities
• Comfortable working in a bustling kitchen environment
• Ability to manage potential allergens
• Ability to stand/walk for long periods
• Ability to lift heavy objects

Benefits

• Competitive pay
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commute Benefit Program
• Retail Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

Disclaimers

• Potbelly cannot make guarantees about tip earnings
• All applicants will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law
• We are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths
• We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team
• If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact HumanResources1@potbelly.com

Application Deadline: [8/25/2026]