Shift Leader

About the role

The Shift Leader role is a full-time position that leads peers and supports the business with daily operations. Key responsibilities include guiding peers to complete tasks safely and efficiently, maintaining the Judgement Free Zone, and ensuring an exceptional member experience.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with any questions or concerns.
• Connect with members on the club floor, offer support, and uphold club policies.
• Resolve member concerns and escalate to a Manager if necessary.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, and collecting unpaid balances.
• Execute prospective member calls and tours, assessing their membership needs.
• Ensure restrooms are clean and sanitized, stocked, and clutter-free.
• Conduct a comprehensive walk of all club areas to quickly fix any safety/policy issues and address cleanliness concerns.
• Address maintenance and facility concerns such as broken or missing equipment.

Requirements

• 6-12 months of experience in a customer service environment is preferred.
• Proven background leading others.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (training provided by Planet Fitness).
• Basic computer proficiency.

Qualifications

• Physical demands include continual standing and moving, continual communication, lifting up to 75 pounds, encountering toxic chemicals, frequent cleaning and sanitizing, and moving in different positions.

Skills

• Positive and upbeat attitude.
• Passion for delivering a consistent and exceptional experience.
• Ability to listen and empathize.
• Quick study with the ability to apply learned skills.

Benefits

• Medical, Dental, and Vision Insurance.
• Vacation, Sick Time, and Holiday Pay.
• Free Black Card Membership.
• 401(k) Retirement Savings Plan.
• Term Life Insurance.
• Healthcare and Dependent Care Flexible Spending Accounts.
• Tuition Reimbursement.
• Employee perks and discounts.
• Engaging team-building competitions and social events.

Pay

Compensation details are not specified in this posting.

Schedule

Schedule details are not specified in this posting.