Shift Leader

Duties And Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning.
• Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal.
• Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs.
• Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System.
• Execute cash management duties.
• Aid in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Successful and stable employment history.
• Must be 18 years of age or older.
• Ability to work long hours (32+ hours generally required), scheduled or unscheduled, which will include nights, weekends, and as emergencies arise.
• Ability to successfully perform the job duties of all positions in the restaurant.

Our Values

• EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success.
• DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.
• PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first.
• INNOVATE TO WIN - We champion and challenge for a better way in all we do.
• HAVE FUN - We find joy, create meaningful impact and celebrate the journey together.

Core Competencies

• CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence.
• RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges.
• CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo.
• BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry.
• WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity.

Our Company

• Papa John's is an equal opportunity employer.
• Papa John's is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member.
• We also comply with all Right to Work requirements.
• Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.
• Papa John's is an Affirmative Action and Equal Opportunity Employer.