Shift Leader

Lead the team

Lead the team during assigned shifts with confidence, urgency, and professionalism.

Assign team members

Assign team members to stations and make sure everyone is working productively.

Coach team members

• Coach team members in the moment when standards are not being met.

Set an example

• Maintain Far Out’s standard for friendly, upbeat, and helpful service.
• Handle guest concerns calmly and professionally.
• Make sure products are made accurately, consistently, and with care.
• Keep lines moving during busy periods while maintaining quality.
• Open and/or close the shop according to company procedures.
• Maintain high standards even when the shop is busy.
• Balance friendliness with firmness.

Communicate effectively

• Communicate issues, wins, and concerns to management after each shift.
• Ensure every guest is greeted warmly and served efficiently.
• Monitor product quality, food safety, and shop cleanliness throughout the shift.
• Keep the team focused during slower periods by assigning productive tasks.
• Help manage inventory levels during shifts and communicate shortages.
• Enforce Far Out Ice Cream policies and procedures consistently.
• Address lateness, phone use, lack of urgency, poor cleanliness, or unprofessional behavior in the moment.
• Make sure team members follow recipes, portioning standards, and service expectations.
• Escalate repeated issues to management promptly.

Protect the brand

• Protect the brand by maintaining a clean, organized, and welcoming shop.

Experience and skills

• Prior food service, retail, or customer service experience preferred.
• Prior leadership experience preferred, but not required for the right candidate.
• Strong communication skills.
• Reliable, punctual, and able to lead by example.
• Comfortable giving direction and holding peers accountable.
• Able to stay calm and focused during busy shifts.
• Positive attitude and strong work ethic.
• Must be able to stand for extended periods and perform basic shop duties.
• Run a shift without constant manager supervision.
• Notice problems before they become bigger issues.
• Keep the team moving with purpose.
• Balance friendliness with firmness.
• Take ownership of the guest experience and the condition of the shop.

About the company

We hope that our ice cream can be a vehicle for something greater: focusing and participating in the rich communities we are located in, spreading happiness to our customers and our team members, and striving towards sustainability goals.

We believe in sincerely connecting with customers and creating a company culture that puts our teammates first. Like every worthwhile mission, the journey to this point takes time. From the beaches in Hull, MA to our beautiful Brookline, MA storefront; we are excited to see where Far Out goes next.