Shift Leader

Job Summary

Shift Managers can perform and train all duties of joint teammates. They are responsible for shift supervision of teammates in successful day-to-day shift operations. They ensure great service and product quality for guests, they lead the team by example and are a role model of the standards and behaviors consistent with our values and culture.

Summary Of Key Responsibilities

• Maintain regular and consistent attendance and punctuality
• Deliver backyard hospitality service to all guests by anticipating needs and overall store flow
• Fairly delegate tasks so that teammates can create and maintain the City Barbeque experience for the guests
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard
• Organize opening and closing duties as assigned, ensuring food safety systems are executed and work stations are clean/safe
• Follow all cash management and cash register policies, including those for cash handling, safety and security and ensures proper cash management practices are followed by shift team
• Affirm safety and security standards are emphasized and adhered to, and that teammates are trained in appropriate responses to unsafe situations
• Assist with new teammate training by positively reinforcing successful performance
• Communicate regularly with the General Manager to provide feedback on teammate performance during shifts and to remain current with store production goals
• Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to teammates on shift to ensure operational excellence and to improve teammate performance