Shift Leader

Core Responsibilities

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
• Leads shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
• Thinks strategically about maximizing product sales and waste management
• Demonstrates “total store vision” to take ownership of the look and feel of the store
• Knows the deployment for the day, and the roles and responsibilities associated
• Consistently leverages effective communication on the floor during the shift
• Senses the needs of the team and guest and addresses situations before they become problematic
• Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks
• Takes ownership not only for the current shift, but also the shift that follows
• Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently
• Actively – and in the moment – coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING to their role
• Trains team on role responsibilities, product knowledge and promotional items
• Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned.
• Actively develops Team Members and is in conversations about career and professional growth.
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Takes ownership for their impact on other people and actively manages how they show up
• Brings joyfulness to leading the team, serving guests and being a community member
• Serves with love and enthusiasm
• Seeks to be of service and create success for others
• Gives powerful feedback and always looks to make the biggest difference by coaching the team from commitment, not compliance
• Takes ownership for, and is eager to, make a positive impact on others
• Sets an inclusive and inspiring culture on every shift with every team member
• Takes full ownership of their own development and actively seeks feedback and growth opportunities

Skills And Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
• Able to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• Must be at least 18 years of age
• Preferred: High school diploma or GED equivalent
• A valid driver’s license and reliable transportation

Physical Requirements

• Hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations