Shift Leader

Core Responsibilities

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
• Leads shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
• Thinks strategically about maximizing product sales and waste management
• Demonstrates “total store vision” to take ownership of the look and feel of the store
• Knows the deployment for the day, and the roles and responsibilities associated
• Consistently leverages effective communication on the floor during the shift
• See the needs of the team and guest and addresses situations before they become problematic
• Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks
• Takes ownership not only for the current shift, but also the shift that follows
• Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently
• Actively – and in the moment – coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING to their role
• Trains team on role responsibilities, product knowledge and promotional items
• Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned.
• Actively develops Team Members and is in conversations about career and professional growth

Skills And Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
• Able to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• Must be at least 18 years of age
• Preferred: High school diploma or GED equivalent
• A valid driver’s license and reliable transportation

Physical Requirements

• Seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours

Benefits

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Pay

Not specified

Schedule

Not specified