Shift Leader

Core Responsibilities

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
• Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
• Think strategically about maximizing product sales and waste management
• Demonstrates “total store vision” to take ownership of the look and feel of the store
• Knowledgeable about the deployment for the day, and the roles and responsibilities associated
• Consistently leverages effective communication on the floor during the shift
• See the needs of the team and guest and address situations before they become problematic
• Understand the multiple priorities of the shift and effectively communicate and delegate objectives and tasks
• Takes ownership not only for the current shift, but also the shift that follows
• Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently
• Actively – and in the moment – coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING to their role
• Trains team on role responsibilities, product knowledge and promotional items
• Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned.
• Actively develops Team Members and is in conversations about career and professional growth.

Skills And Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• Must be at least 18 years of age
• Preferred: High school diploma or GED equivalent
• A valid driver’s license and reliable transportation

Physical Requirements

• Hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations.