Shift Leader
Cafua Management Company, a Dunkin Franchisee · Pelham, NH · 2 wk ago
ManagementInternship
About the role
The Shift Leader is responsible for the profitability and overall operation of the restaurant as a compliment to the manager in charge and also in their absence. A majority of the time will be spent leading the team to meet a high guest experience along with training and coaching new and existing employees.
Responsibilities
- Holds the guest as their highest priority and role models exceptional guest service
- Acknowledges all guests with a friendly smile and is highly responsive to needs and special requests
- Empowers the team to satisfy guests and resolve problems
- Communicates clearly with each guest in a friendly and courteous way
- Serves quality food and beverages to each guest
- Edits the Guest Satisfaction Survey program and ensures receipts are issued with each order
- Ensures service with speed are met throughout each shift at Drive Thru and Front Counter
- Executes team service through effective deployment and communication
- Ensures the restaurant meets food safety, sanitation and cleanliness standards during shift
- Assists with equipment maintenance and calibration
- Utilizes Red Book or similar tool to track required documentation
- Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities
Qualifications
- Fluent in English
- Restaurant, retail, or supervisory experience
- Basic computer skills
- At least 18 years of age (where applicable)
- Basic writing skills
- High School diploma, or equivalent
- Basic math skill and financial acumen
- Must have open availability to work all shifts
- Capable of standing for 6+ hours and for lifting up to 30lbs
- Proficient in English
- At least 16 years of age
- At least 1-2 years of restaurant or retail industry experience or at least 6 month of supervisory experience
Benefits
Health insurance
401k per company policy
Pay
Salary range: $15-20/hour
Commission based on sales
Schedule
Shifts vary, typically 4-12 hours per shift, Monday-Friday, with some weekend and holiday coverage.