Shift Leader

About the role

The Shift Supervisor at Papa Murphy's plays a crucial role in ensuring the store runs smoothly and efficiently. They are responsible for leading the team, managing tasks, addressing emergencies, and developing team members.

Responsibilities

• Conquer all aspects of the Crew Member position.
• Oversee and encourage all team members to be their best on shift.
• Accomplish or assist with all necessary tasks to ensure all aspects of the store are prepared for the projected business needs.
• Energize team members so the store operates to or above the standard guest service, product quality, food handling, sanitation, safety, and security guidelines.
• Hold yourself and other team members accountable for all cash handling, schedules, breaks, opening and or closing duties, and accurate shift paperwork using the POS.
• Address emergencies, guest complaints, equipment problems, product shortage, and team member problems, in a calm and friendly manner.
• Train and develop team members for successful growth and development.
• Operate the store independently if needed, in the absence of the manager.

Requirements

• Ability to communicate, read, and apply fundamental math skills effectively.
• Outstanding customer services skills.
• Capacity to manage various difficult or emotional guest and crew situations.
• Novice computer skills, including MS Word, Excel, Outlook, and POS.
• Basic knowledge of store financials, P&Ls, break-even, food cost, labor cost, and other economic information relative to store operations.
• Foundations Of Your Career Desire to be a team player and lead with a great attitude!
• At least six months experience in QSR (or previous crew) involvement.
• Knowledgeable in food safety.

Qualifications

• Regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms.
• Occasionally required to bend and stoop, kneel or crouch.
• Maintain punctual and regular attendance at work.

Skills

• Effective communication and customer service skills.
• Ability to manage difficult situations calmly and professionally.
• Basic computer skills, including MS Office applications.
• Knowledge of store financials and basic economics.
• Teamwork and leadership qualities.

Benefits

• No late hours, ovens, grease traps, or public restrooms.
• Opportunity to work with an amazing team.
• Earn more dough with tips!
• Pizza!

Pay

Compensation details are not specified in the job posting.

Schedule

Schedule details are not specified in the job posting.