Shift Leader

About the role

The Shift Supervisor at Papa Murphy's is a dynamic leadership position responsible for overseeing and encouraging team members to deliver exceptional service, quality, and efficiency. This role involves managing daily operations, addressing emergencies, and fostering a positive work environment.

Responsibilities

• Conduct all aspects of the Crew Member position, ensuring high standards of service, quality, and safety.
• Oversee and motivate team members to perform at their best during shifts.
• Ensure all necessary tasks are completed to prepare the store for projected business needs.
• Energize the team to meet or exceed guest service, product quality, food handling, sanitation, safety, and security guidelines.
• Handle cash transactions, schedules, breaks, opening and closing duties, and shift paperwork accurately using the POS system.
• Address and resolve emergencies, guest complaints, equipment issues, product shortages, and team member problems calmly and professionally.
• Train and develop team members for career advancement and growth.
• Operate the store independently in the absence of the manager.

Requirements

• Ability to communicate, read, and apply fundamental math skills effectively.
• Outstanding customer service skills.
• Capacity to manage various difficult or emotional guest and crew situations.
• Novice computer skills, including MS Word, Excel, Outlook, and POS.
• Basic knowledge of store financials, P&Ls, break-even, food cost, labor cost, and other economic information.
• Desire to be a team player and lead with a great attitude.
• Six months experience in quick-service restaurants or similar roles.
• Knowledgeable in food safety practices.

Qualifications

• Regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms.
• Occasionally required to bend and stoop, kneel, or crouch.
• Maintain punctual and regular attendance at work.

Skills

• Effective communication and customer service skills.
• Ability to manage difficult or emotional situations.
• Novice computer skills, including basic software proficiency.
• Basic understanding of store financials and operations.

Benefits

• No late hours, ovens, grease traps, or public restrooms.
• Opportunity to work with a supportive team.
• Opportunity to earn tips and participate in the success of the business.

Pay

Compensation details are confidential and not specified in the job posting.

Schedule

Shifts are typically 8-hour days, with varying start times depending on the location.