Shift Leader

About the role

The Shift Supervisor role at Papa Murphy's is a dynamic leadership position that involves overseeing and encouraging team members to excel. Key responsibilities include managing the crew, ensuring the store operates efficiently, addressing emergencies, and training team members.

Responsibilities

• Conquer all aspects of the Crew Member position
• Oversee and encourage all team members to be their best on shift
• Accomplish or assist with all necessary tasks to ensure the store is prepared for projected business needs
• Energize team members to meet or exceed guest service, product quality, food handling, sanitation, safety, and security guidelines
• Hold yourself and other team members accountable for cash handling, schedules, breaks, opening and closing duties, and accurate shift paperwork using the POS
• Address emergencies, guest complaints, equipment problems, product shortages, and team member problems in a calm and friendly manner
• Train and develop team members for successful growth and development
• Operate the store independently if needed in the absence of the manager

Requirements

• Ability to communicate, read, and apply fundamental math skills effectively
• Outstanding customer service skills
• Capacity to manage various difficult or emotional guest and crew situations
• Novice computer skills, including MS Word, Excel, Outlook, and POS
• Basic knowledge of store financials, P&Ls, break-even, food cost, labor cost, and other economic information relative to store operations
• Foundations of your career: desire to be a team player and lead with a great attitude
• Six months experience in QSR or previous crew involvement
• Knowledgeable in food safety

Qualifications

• Regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms
• Occasionally required to bend and stoop, kneel or crouch
• Maintain punctual and regular attendance at work

Skills

• Effective communication and customer service skills
• Ability to manage difficult or emotional situations
• Novice computer skills, including MS Office applications
• Basic knowledge of store operations and financials
• Team leadership and management skills

Benefits

• No late hours, ovens, grease traps, or public restrooms
• Opportunity to work with an amazing team
• Earn more dough with tips!
• Pizza!

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.